Rowe & Associates is committed to providing a high level of quality service which includes making our service as accessible as possible to all members of the community, and to continuity of treatment for all of our valued clients. 

In March 2020 the Government updated the temporary COVID-19 Medicare telehealth items to ensure all Australian’s were eligible clients to access telehealth services if clinically appropriate. On 13th December 2021 the Government announced that the provision of telehealth services will continue to ensure flexibility in the provision of health care services.

The fee for the telehealth services will be the same as face-to-face services. Payment is required prior to your appointment time and depending on your psychologist will be charged to the credit card on file the morning of your appointment. Alternatively, our administration team will phone you the morning of your appointment to process payment over the phone.  The appointment will not proceed without payment. Alternatively, if you would like to pay by another means, please contact reception via email the day prior at info@roweandassociates.com.au. 

This policy current as of 27/02/2025