This privacy statement is to provide information to Rowe & Associates clients as to how your personal information (including health information) is collected and used within Rowe & Associates, and the circumstances in which we may share it with third parties.

​When you register as a client of Rowe & Associates, you provide consent for our practitioners and staff to access and use your personal information so they can provide you with the best possible healthcare. Only employees who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

​Rowe & Associates will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits, and business processes (such as staff training).

​Information Collected
The information we will collect about you includes:​

• Names, date of birth, addresses, contact details

• Medical information relevant to your treatment, including medical history, medications, allergies, adverse events,

• Social history, family history and risk factors

• Medicare number (where available) for identification and claiming purposes

• Healthcare identifiers

• Credit card details 

Rowe & Associates will collect your personal information:

1. When you make your first appointment, our staff will collect your personal and demographic information via your registration.

2. During the course of providing healthcare services, we may collect further personal information.

3. We may also collect your personal information when you send us an email or SMS, telephone us, or communicate with us using social media.

4. In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

   • Your guardian or responsible person

   • Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services according to your country
      

Information We May Share
We sometimes share your personal information:

• With third parties who work with Rowe & Associates for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with Federal and State Legislation as well as this policy

• With other healthcare providers

• When it is required or approved by law (such as court subpoenas)

• When it is necessary to lessen or prevent a serious threat to a client’s life, health or safety or public health or safety, or it is impractical to obtain the client’s consent

• To assist in locating a missing person

• To establish, exercise or defend an equitable claim

• For the purpose of confidential dispute resolution process

• When there is a statutory requirement to share certain personal information (such as some diseases which may require mandatory notification) 

Only people that need to access your information will be able to do so. Other than in the course of providing healthcare services or as otherwise described in this policy, Rowe & Associates will not share personal information with any third party without your consent.

Rowe & Associates will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying Rowe & Associates directly.

Our practice stores all personal information securely.

You have the right to request access to, and correction of, your personal information.

Your Right to Access

Rowe & Associates acknowledges clients may request access to their health records. We require you to put this request in writing in person, mail or email. All requests must be accompanied by photo ID. Our practice will respond within 10 working days. There may be an administration cost involved depending on administration services required or for the retrieval of archived files.

Rowe & Associates will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up to date. You may also request that we correct or update your information, and you should make such requests in writing.

This policy current as 27/02/2025