We require credit card details for all appointments booked. Once entered, the card details will be encrypted, and our staff will not have access to these credit card details. Reception will take your details when booking your initial appointment, or next appointment if they have not already been provided. 

Your card will only be charged in the event of a late cancellation that is in line with our cancellation policy, prior to Telehealth appointments or in the event we are unable to reach you the day of your appointment for payment.

Our servers and systems do not store your credit card information. All credit card information will be stored by Stripe. Stripe encrypts all card numbers on disk with AES-256 encryption and stores decryption keys on separate machines. Stripe is certified as a PCI Service Provider – Level 1, which is the highest level of certification available as the Payment Card Industry Data Security Standard. You can read more about Stripe's security here: https://stripe.com/docs/security. 

This policy current as of 27/02/2025