The purpose of this policy is to outline our practice policy and expectations of families to ensure that your child/children's best interests are always prioritised

The aim of our policy;

Our expectation is that separated parents work together, respectfully, cooperatively, and communicate effectively, to support the treatment process and the care of your child/children.  Where there is parental conflict that disrupts the clinic or impedes the care of your child/children, we reserve the right to limit our services until the conflict has been resolved. It is not the responsibility of Rowe & Associates to mediate conflict or disagreements between separated parents.
 
We generally require the consent of both parents before booking an appointment for your child/children as well as arranging an initial appointment with each parent. It is best practice for the psychologist to gather information from both parents during the assessment to ensure they have all relevant information pertaining to each environment the child is in, no matter how limited or infrequent that time may be.  

It is the parents’ responsibility to advise us of the current family situation accurately and honestly and to inform the other parent of this policy and invite them to speak with Rowe & Associates so they can book their own initial parent appointment. We request that any relevant legal documents or consent/court orders are provided prior to the initial consultation or as they become available. These can be emailed to info@roweandassociates.com.au. Please note that we do not see children where the purpose is to generate information for legal decision making around custody issues of parental separation unless it has been court ordered. Payment is to be made on the day of the child/children's appointment. If there is a legal agreement that requires the other parent to pay all or part of the appointment costs, we require documentation indicating this prior to the appointment, otherwise the attending parent will be responsible for payment and be required to collect reimbursement from the other parent. Outside of an agreement, it is the responsibility of the parent who books the appointment to make payment on the day and is responsible for any late cancellation fees. Please see our cancellation policy which can be found here. 
 
Parents are not to book appointments for your child/children on days/times that the children are not in your care without the explicit permission from the other parent. 



Please help us provide the best care for your child/children by providing all information regarding your family situation at or before your first appointment with us. It is important that you understand the implications of this policy and for you and your family. 
 
This policy current as of 27/02/2025